How long will it take for my account to be verified?
We will attempt to verify your account during the onboarding process. If we are unable to verify your identity instantly, we may require additional information and verification may take a few business days.
We will notify you via email and/or SMS when your account has been verified and you’re ready to start investing.
What is a certified ID and who can provide certification?
Superhero can accept certified copies of the documents on chat or via email (hello@superhero.com.au).
A ‘certified copy’ of an original ID is a copy that has been verified as being a true copy of an original ID.
Steps to certify an ID include:
- Make a copy of the original document.
- An approved ‘certifier’ must then write or stamp – ‘This is a certified true copy of the original as sighted by me’ on the document.
- The certifier must also write their full name, their signature, their occupation, their phone number, and the date on the document.
The below list of approved persons who are allowed to certify identification:
- Bank officer with 2 or more continuous years of service;
- Chiropractor;
- Dentist;
- Justice of the Peace;
- Optometrist;
- Permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office supplying postal services to the public;
- Pharmacist;
- Physiotherapist;
- Public Servants (police officer);
- Registered nurse;
- Sheriff; or
- Sheriff’s officer.
What ID will I need to open an account?
Most people will be able to verify their identity without having to physically send us any government-issued identification. However in some limited circumstances you will need to get in touch with us to provide further information.
If you’re having any hassles signing up, get in touch with us via chat or email hello@superhero.com.au and we’ll have you up and running in no time.
